There are things that happen in life, which just makes a person shake their head. It’s those moments when you wonder what has happened to intelligence in a society where we are supposed to be so advanced. I like to call them “Facepalm Moments”. Let me explain.
We are very blessed in our area to have something that makes a necessity that isn’t the most fun…at least more convenient. I’m talking about mammograms. Now men…hang in there with me. I know this isn’t a subject you care much about…but hopefully the point I will make through my experience this past week, will be something you can relate to!
In our area, we have a mobile mammogram unit that goes around to different communities and sits in a parking lot which has been advertised on their website. The patient calls the phone number and tells them which location they would like to go to, and an appointment is made. The 3D mammogram is then done inside their unit.
I found out through my doctor’s office that the unit would be in our town this past Friday. So, I called and made the appointment for 9:30 am. This appointment also showed up in my medical MyChart account and there was a place to “click” to see more details on my appointment. This page on the website instructed me to be there by 9:15 am and to make sure I had my insurance cards and a form of ID with me. All of that made sense and was what I was expecting.
What I didn’t expect was the address where they said the mobile unit would be. As I said, I was told the unit would be in our town this past Friday, but the location on the website was in another town 36 miles away. I was confused and a little frustrated, because I really didn’t want to have to drive that far on that particular day.
I decided Thursday afternoon that I better call the number I used to make the appointment to find out for sure where I was supposed to go. A very nice woman answered the phone and I explained my dilemma. She assured me that I was correct…the unit would be in our town and my appointment was set for the next day. She said the address listed in MyChart always says their main location, since the unit moves around to different locations. That’s when the “Facepalm moment” occurred. The woman laughed and said, “Oh yes, we have people going to the wrong location all the time because that address is listed in their MyChart”.
Really? This happens all the time and nothing has been done to correct it? I’ll be honest, I would have been rather ticked if I had followed what my MyChart said and driven 36 miles, only to find out it was wrong! Couldn’t something at least be added to the MyChart listing, saying that this is the main location address, not necessarily the address where your mammogram will be done? Surely something could be figured out to make sure this confusion isn’t happening on a regular basis, because wouldn’t life be easier for everyone if this issue was solved? These workers know something is wrong…but instead of doing what is needed to make it right…they just laugh it off and nothing changes.
Isn’t that though, how many of us are in our daily walk. Most of us know how we should be living…we’ve read God’s Word and we know how He has instructed us to live. But when something isn’t right…when we make choices which aren’t in His plan…we laugh it off and just say that’s how it is and we don’t make any changes. Why? Because that’s easier. It takes work to redirect our path, to correct something that is wrong. And I have to wonder if it makes God have a “Facepalm Moment”.
I think what we fail to realize is that life would probably be easier if we made the necessary changes which are needed as we go through life. As we see where we’ve veered off the path and do what it takes to get back on track…I think there would be a lot less confusion and frustration in our lives and as a result…we would end up at the right destination.
It will be interesting to see if they have this problem solved next year when I make my appointment, or if they still have the wrong address listed in MyChart. I guess it will depend on whether someone cares enough to take the time to make the necessary changes. I don’t think I’ll hold my breath 😳
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